Contact Us

Last Updated: October 2026

We're happy to assist you.

At OMVELLAN, we value your questions and feedback. Whether you need assistance with an order, product details, shipping arrangements, returns, or other concerns, our customer support team is ready to help.

Get in Touch

Email:
service@omvellan.com

Phone:
+852 3759 6140

For assistance, please contact us using either of the methods listed above. We will do our best to provide a helpful and timely response.

Company Details

OMVELLAN is operated by:

Handan Chaotong Trading Co., Ltd.

Registered Business Address:
Room 2001, Unit 2, Building 1, Jinyue Garden, 282 Zhuhe Road, Handan District, Handan City, Hebei Province, China

Support Hours

Business Days: Monday through Friday

Opening Hours: 9:00 AM – 6:00 PM (UTC+8)

Our team typically replies to customer inquiries within 1–2 business days. Response times may vary depending on the nature and complexity of your request.

How to Help Us Assist You

To help us understand and handle your inquiry efficiently, please provide the following information when contacting our support team:

  • Order Number: Your order reference, if applicable.

  • Contact Email: The email address used when placing your order.

  • Product Details: The name or description of the item concerned.

  • Inquiry Information: A brief explanation of the issue or assistance you require.

  • Supporting Images: Relevant photos, if you are reporting a damaged, defective, or incorrect item.

Providing these details will help our team identify your request and work toward an appropriate resolution as quickly as possible.

Thank you for choosing OMVELLAN. We appreciate your trust and look forward to assisting you.