Shipping Policy

Last Updated: October 2026

Thank you for choosing OMVELLAN. We aim to make the delivery process as clear and convenient as possible. This policy outlines how orders are prepared, shipped, tracked, and delivered, along with important information about shipping costs and potential delivery issues.

OMVELLAN is operated by Handan Chaotong Trading Co., Ltd.

For shipping-related questions, please contact us at service@omvellan.com.

1. Order Preparation and Processing

Orders enter the processing stage after payment has been successfully confirmed.

Our standard order processing timeframe is 1–3 business days.

During public holidays, promotional campaigns, or periods of increased order volume, additional processing time may be necessary.

Orders are generally processed and dispatched on business days, excluding weekends and applicable public holidays.

2. Estimated Delivery Time

Following order processing and dispatch, the estimated delivery timeframe is 7–12 business days.

Please be aware that actual arrival times may differ depending on several factors, including:

  • The destination and local delivery conditions

  • Customs inspections and clearance procedures

  • Shipping carrier operations

  • Severe weather or other environmental conditions

  • Unexpected disruptions during transportation

These timeframes are estimates rather than guaranteed delivery dates.

3. Shipping Charges

Shipping costs may depend on the destination, the selected shipping service, and the details of your order.

Any applicable shipping fees will be presented during checkout before you complete your purchase.

Please review the final order total carefully before confirming payment.

4. Available Delivery Destinations

OMVELLAN offers shipping to a range of international destinations.

The availability of delivery services may depend on the product ordered, the destination, and local shipping restrictions.

If delivery to your selected location is unavailable, this may be indicated during checkout.

5. Shipment Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email with the available shipment details, which may include:

  • Your tracking number

  • The shipping carrier's information

  • Relevant shipment details

Tracking updates may not appear immediately after dispatch. Please allow some time for the carrier's system to register and update your shipment information.

6. Shipping Delays and Delivery Issues

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances beyond our control.

Examples include:

  • Customs inspections or clearance delays

  • Severe weather conditions

  • Carrier operational disruptions

  • Incorrect, incomplete, or undeliverable shipping details

If your tracking status remains unchanged for an unusually long period or your delivery appears to be delayed, please contact our customer support team.

Email: service@omvellan.com

We will review the available shipment information and help you determine the appropriate next steps.

7. Accuracy of Shipping Details

Customers are responsible for checking that their shipping information is complete and accurate before submitting an order.

If a delivery cannot be completed because of incorrect or incomplete information supplied by the customer, additional shipping charges or other delivery-related costs may apply, where permitted by applicable law.

If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once order processing or dispatch has begun.

8. Missing, Lost, or Damaged Shipments

If your package appears to have been lost or arrives with visible damage, please contact us promptly so we can review the issue.

To help us investigate, please provide:

  • Your order number

  • Available tracking or shipment information

  • Photographs of the damaged parcel, packaging, or product, where applicable

After reviewing the details, our customer service team will work with you to identify an appropriate resolution in accordance with the circumstances and applicable requirements.

9. Company and Contact Details

Brand Name: OMVELLAN

Company Name: Handan Chaotong Trading Co., Ltd.

Business Address: Room 2001, Unit 2, Building 1, Jinyue Garden, 282 Zhuhe Road, Handan District, Handan City, Hebei Province, China

Customer Service Email: service@omvellan.com

Contact Phone: +852 3759 6140

Thank you for shopping with OMVELLAN. We appreciate your trust and will do our best to provide a smooth and reliable delivery experience.