FAQ
Last Updated: October 2026
1. What is OMVELLAN?
OMVELLAN is an online retail brand specializing in jewelry accessories that combine elegant design, everyday practicality, and contemporary style. We aim to offer thoughtfully selected products that help customers express their individual tastes.
OMVELLAN is operated by Handan Chaotong Trading Co., Ltd.
2. Where are orders shipped from?
Depending on product availability and the delivery destination, orders may be shipped from our fulfillment facilities or those of our trusted logistics partners.
We aim to ensure that orders are dispatched reliably and that tracking details are provided whenever available.
3. How long does it take to process an order?
After payment has been confirmed, orders generally require 1–3 business days for processing before shipment.
Processing may take additional time during holidays, high-demand periods, or special promotions.
4. What is the estimated shipping time?
Our estimated delivery timeframe is 7–12 business days after dispatch.
Please note that actual delivery times may be affected by the destination, customs clearance, severe weather, and transportation delays. Delivery estimates are not guaranteed.
5. Where can I find my tracking information?
After your order has been dispatched, we will send you a shipping confirmation email with the available tracking details.
You can use the tracking number in that email to follow your package's progress through the carrier's tracking service.
If you have not received your shipping confirmation, please contact our customer support team for assistance.
6. Is it possible to cancel or update an order?
If you would like to change your order details or request a cancellation, please contact us promptly after placing your order.
We can only accommodate such requests before the order has entered the fulfillment process. Once an order has been dispatched, cancellation or modification may not be available.
7. Can I return a product?
Eligible items may be returned within 30 calendar days of delivery, subject to our return requirements.
Products must be unused, unworn, and in their original condition and packaging.
Please consult our Return Policy for information about eligibility, return procedures, and any applicable conditions.
8. How long does a refund take?
Once a returned item has been received and inspected, an approved refund will generally be processed to the original payment method within 5–10 business days.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
9. Which payment options are available?
OMVELLAN accepts the secure payment methods displayed at checkout, which may include major credit cards and other supported payment services.
Payment options can vary by location. Your payment details are handled through the applicable payment processing systems.
10. How do I reach OMVELLAN customer support?
For questions about products, orders, shipping, returns, or refunds, please contact us using the details below.
Email: service@omvellan.com
Phone: +852 3759 6140
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM (UTC+8)
We typically respond to inquiries within 1–2 business days.
Company Information
Brand Name: OMVELLAN
Company Name: Handan Chaotong Trading Co., Ltd.
Business Address: Room 2001, Unit 2, Building 1, Jinyue Garden, 282 Zhuhe Road, Handan District, Handan City, Hebei Province, China
Customer Support Email: service@omvellan.com
Contact Phone: +852 5682 7391
Thank you for choosing OMVELLAN. We appreciate your support and are committed to making your shopping experience as convenient as possible.