Privacy policy

Last Updated: October 2026

At OMVELLAN, we respect your privacy and take the handling of personal information seriously. This Privacy Policy describes the types of information we may collect when you browse our website, place an order, or communicate with us, as well as how we use, retain, and safeguard that information.

OMVELLAN is operated by:

Handan Chaotong Trading Co., Ltd.

For privacy-related inquiries, you can reach us at:

Email: service@omvellan.com

1. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Order Information

Information you provide when making a purchase or contacting us may include:

  • Full name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Order history and purchase details

  • Information required to process or verify payments

Technical and Browsing Information

When you access our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser and operating system details

  • Device type and technical identifiers

  • Pages visited and browsing activity

  • Interactions with website features

  • Referring websites or traffic sources

2. Purposes for Processing Information

We may use your information for legitimate business purposes, including:

  • Confirming, processing, and delivering orders

  • Responding to customer questions and service requests

  • Sending order confirmations, shipping notifications, and other transactional messages

  • Maintaining and improving website functionality

  • Detecting suspicious activity and helping prevent fraud

  • Understanding customer preferences and improving our products and services

  • Sending promotional communications where permitted by law and, when required, with your consent

We aim to use personal information only for purposes relevant to our business operations and the services requested by our customers.

3. Payment Processing

Payments made through our website are handled by third-party payment processors or payment service providers.

We do not directly retain complete payment card details on our own systems. Depending on the payment method, relevant transaction information may be processed by the applicable provider in accordance with its own privacy practices and security procedures.

Customers should review the privacy notices of the payment providers they use for further information about their handling of payment data.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and related technologies to support the shopping experience and understand how visitors use our services.

These technologies may help us:

  • Operate essential website features

  • Remember selected settings and preferences

  • Measure website traffic and performance

  • Understand visitor interactions

  • Evaluate marketing activities and advertising performance

You may be able to restrict or manage cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

5. Sharing Information with Third Parties

To operate our online store, we may share relevant information with service providers that support our business activities, such as:

  • Payment processing companies

  • Shipping and delivery partners

  • Website hosting and e-commerce service providers

  • Website analytics and performance tools

  • Customer support platforms

  • Marketing and advertising service providers, where permitted

We seek to limit the information shared to what is reasonably necessary for the relevant service or business purpose.

Information may also be disclosed when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, and business operations.

6. Information Security

We take reasonable organizational, administrative, and technical precautions intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Access to personal information is intended to be limited to situations where it is reasonably necessary for business operations or service delivery.

Nevertheless, no website, electronic storage system, or internet transmission method can be guaranteed to be completely secure. We therefore cannot promise absolute security for information transmitted or stored electronically.

7. Your Privacy Choices and Rights

Depending on your location and the privacy laws applicable to you, you may be entitled to exercise certain rights regarding your personal information, including:

  • Requesting access to personal information we hold about you

  • Asking us to correct incomplete or inaccurate information

  • Requesting deletion of eligible personal information

  • Withdrawing consent where processing is based on consent

  • Requesting details about how your information is collected, used, or shared

  • Objecting to or restricting certain processing activities where applicable

  • Opting out of marketing communications

Some requests may be subject to legal requirements, recordkeeping obligations, or other applicable exceptions.

To submit a privacy request, please contact us using the details provided in the final section of this policy.

8. How Long We Retain Information

We retain personal information for only as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on factors such as:

  • Whether an order or customer service request remains active

  • Accounting, tax, and recordkeeping obligations

  • The need to address complaints or resolve disputes

  • Fraud prevention and security requirements

  • Applicable legal claims or regulatory obligations

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.

9. Contact Information

If you have questions about this Privacy Policy, would like further information about our data practices, or wish to exercise an applicable privacy right, please contact us.

Brand Name: OMVELLAN

Company Name: Handan Chaotong Trading Co., Ltd.

Email: service@omvellan.com

Phone: +852 3759 6140

Business Address: Room 2001, Unit 2, Building 1, Jinyue Garden, 282 Zhuhe Road, Handan District, Handan City, Hebei Province, China

We will review privacy-related inquiries and respond in accordance with applicable requirements.

Thank you for trusting OMVELLAN.