Terms of Purchase

Last Updated: October 2026

Thank you for shopping with OMVELLAN.

These Terms of Purchase describe the conditions applicable to purchases made through our website. By submitting an order, you acknowledge that you have read and agree to the terms outlined below.

OMVELLAN is operated by Handan Chaotong Trading Co., Ltd.

For purchase-related inquiries, please contact us at service@omvellan.com.

1. Order Review and Confirmation

Once you submit an order, we will generally send an order confirmation email acknowledging receipt of your request.

Please understand that this confirmation does not necessarily mean your order has been finally accepted. Orders remain subject to review and processing.

Where appropriate and permitted by applicable law, we may decline, suspend, or cancel an order for reasons such as:

  • The selected product is unavailable.

  • A pricing or listing error has occurred.

  • The transaction raises reasonable concerns about potential fraud or unauthorized payment.

  • The information supplied during checkout is incomplete or inaccurate.

If an order is cancelled after payment has been collected, any applicable refund will be handled in accordance with our refund procedures and applicable law.

2. Product Descriptions and Presentation

We make reasonable efforts to provide clear and accurate product descriptions, photographs, prices, and availability details.

Nevertheless, certain differences may arise because of factors such as:

  • Variations in screen settings, resolution, or color display.

  • Product improvements or manufacturing updates.

  • Natural differences in materials, finishes, or textures.

If a product has a material discrepancy from its description, applicable consumer rights and remedies will continue to apply.

3. Pricing and Payment Terms

Product prices are displayed on our website and may change from time to time. The applicable price for your order will generally be the price presented at checkout when you submit your purchase, subject to correction of genuine errors and applicable law.

Payment must be successfully completed before order processing begins.

You may select from the payment methods made available on the checkout page. Transactions are handled through the relevant payment service providers in accordance with their applicable procedures.

Please review your order details and total amount before completing payment.

4. Requests to Modify or Cancel an Order

If you need to change your order details or request cancellation, please contact our customer service team as soon as possible.

We will review your request based on the current status of your order. Changes or cancellations may only be possible before the order enters fulfillment or is dispatched.

Once an order has been shipped, cancellation or modification may no longer be available. In such cases, you may consult our Return and Refund Policy to determine whether a return is available.

Any cancellation rights provided by applicable law remain unaffected.

5. Shipping and Delivery

Orders are prepared, dispatched, and delivered in accordance with our Shipping and Delivery Policy.

Customers are responsible for providing complete and accurate delivery information when placing an order. Incorrect or incomplete details may result in delivery difficulties or delays.

Estimated delivery dates are provided for guidance and may be affected by circumstances outside our reasonable control. Any applicable statutory delivery rights remain unaffected.

6. Returns, Exchanges, and Refunds

Requests concerning returns, exchanges, or refunds are handled according to our Return and Refund Policy and applicable consumer protection requirements.

Customers should contact our support team and follow the specified return authorization and shipping instructions before sending products back.

Items returned without prior authorization may experience processing delays or may not be handled through the standard return procedure. This does not affect any mandatory rights available under applicable law.

7. Intellectual Property Rights

Website materials, including but not limited to:

  • Product photographs and other images

  • Written content and product descriptions

  • Brand names, logos, and graphics

  • Website layouts and design elements

are owned by OMVELLAN, its operator, or the relevant content rights holders, as applicable.

These materials may not be copied, reproduced, distributed, modified, or used commercially without appropriate authorization, except where permitted by applicable law.

8. Limitation of Liability

To the extent permitted by applicable law, OMVELLAN shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase or use of our products.

Nothing in these Terms of Purchase excludes, restricts, or modifies any liability, guarantee, or consumer right that cannot lawfully be excluded or limited.

9. Contact Information

For questions about these Terms of Purchase or assistance with an order, please contact us using the details below.

Brand Name: OMVELLAN

Company Name: Handan Chaotong Trading Co., Ltd.

Email: service@omvellan.com

Phone: +852 3759 6140

Business Address: Room 2001, Unit 2, Building 1, Jinyue Garden, 282 Zhuhe Road, Handan District, Handan City, Hebei Province, China

Thank you for choosing OMVELLAN. We appreciate your business and strive to provide a clear and dependable shopping experience.