Return Policy

Last Updated: October 2026

At OMVELLAN, we value our customers and aim to make the return process clear and straightforward. This policy outlines the conditions for returning eligible products, the steps required to submit a return request, and how approved refunds are handled.

OMVELLAN is operated by:

Handan Chaotong Trading Co., Ltd.

For assistance with returns or refunds, please contact us at service@omvellan.com.

1. Return Eligibility Period

You may submit a return request within 30 calendar days from the date your order is delivered.

Requests received after this period may not qualify for a return, except where otherwise required by applicable law.

2. Conditions for Eligible Returns

To be eligible for a return, the product should meet the following requirements:

  • It must be unused and unworn.

  • It must be maintained in its original condition.

  • Original packaging and included accessories should be returned where applicable.

  • Valid proof of purchase, such as an order confirmation, must be provided.

Returned items may be inspected to determine whether they meet the applicable return requirements.

3. Items That May Not Qualify for Return

Unless otherwise required by applicable law, certain products may be excluded from our standard return process, including:

  • Products that have been used, damaged, or altered by the customer.

  • Products missing required original packaging or included components.

  • Personalized or made-to-order items.

  • Clearance products explicitly identified as final sale.

If you are unsure whether your item qualifies, please contact our customer service team before sending it back.

4. Steps to Submit a Return Request

To begin the return process, email our support team at:

service@omvellan.com

Please provide the following details so we can review your request:

  • Order number

  • Name associated with the purchase

  • Product name or description

  • Explanation of the return reason

  • Relevant photographs if the product arrived damaged, defective, or incorrect

Our team will review your request and provide further instructions if the return is approved.

Please do not ship any item back until you have received return authorization and the applicable return instructions.

5. Return Shipping Costs

Returns due to personal preference

For returns requested because of a change of mind or personal preference, the customer is generally responsible for the return shipping expenses, subject to applicable law and any specific agreement with our support team.

Damaged, defective, incorrect, or materially misdescribed products

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us with supporting details and photographs where possible.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, refund, or assistance with the return shipment, depending on the circumstances and applicable requirements.

6. Return Instructions and Address

Please contact our customer service team and obtain approval before returning any product.

Once your request has been reviewed and approved, we will provide the appropriate return address and instructions.

Please do not send returned merchandise to our business address unless our team has specifically confirmed that it is the correct return destination.

7. Refund Review and Processing

After your returned item has been received, it will be inspected to determine whether it meets the applicable return conditions.

If the refund is approved, we generally process it within 5–10 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method whenever possible. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the expected processing period, please contact our customer service team for assistance.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

8. Contact Details

For questions about returns, exchanges, or refunds, please contact us using the information below.

Brand Name: OMVELLAN

Company Name: Handan Chaotong Trading Co., Ltd.

Email: service@omvellan.com

Phone: +852 3759 6140

Business Address: Room 2001, Unit 2, Building 1, Jinyue Garden, 282 Zhuhe Road, Handan District, Handan City, Hebei Province, China

We appreciate your understanding and thank you for shopping with OMVELLAN.